The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 1 business day. We will contact you if there are any delays.
However, some orders may ship within as few as 1 business day and some may take up to 8 weeks if they are customised. We will let you know how long your order will take to process before we approve it.
3. Shipment Locations
3.1. Domestic and International
ETS Shop ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at firstname.lastname@example.org
3.2. Shipping Restrictions
If we can't ship to your address, we will contact you and arrange shipping to a different address.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Express Shipping
The order will arrive within 1-10 business days depending on your country. Express Shipping costs will be communicated to you.
(b) Standard Shipping
The order will arrive within 5-30 business days depending on your country. Standard Shipping costs will be communicated to you.
4.1. Please note:
- Business day means Monday to Friday
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items
- Products may be delivered in separate shipments
- We will not be responsible for wrong shipping address if you provide incorrect information
5. Tracking Options
ETS Shop aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with our Preferred Freight Forwarder. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
Our Preferred Freight Forwarder handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.
If there is any damage to the packaging on delivery, contact us immediately at email@example.com
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. ETS Shop politely requests that customers contact us at firstname.lastname@example.org to report missing or lost packages.
If you have any questions about the delivery and shipment of your order, please contact us at email@example.com