Shipping policy

The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1 business day. We will contact you if there are any delays.

However, some orders may ship within as few as 1 business day and some may take up to 8 weeks if they are customised. We will let you know how long your order will take to process before we approve it.

3. Shipment Locations

3.1.  Domestic and International

ETS Shop ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at

3.2.  Shipping Restrictions

If we can't ship to your address, we will contact you and arrange shipping to a different address.

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a)      Express Shipping

The order will arrive within 1-10 business days depending on your country. Express Shipping costs will be communicated to you.

(b)      Standard Shipping

The order will arrive within 5-30 business days depending on your country. Standard Shipping costs will be communicated to you.

4.1.  Please note:

  • Business day means Monday to Friday
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items
  • Products may be delivered in separate shipments
  • We will not be responsible for wrong shipping address if you provide incorrect information

5. Tracking Options

ETS Shop aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1.  Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with our Preferred Freight Forwarder. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

6. International Customs, Duties and Taxes

Our Preferred Freight Forwarder handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.

7. Damages

If there is any damage to the packaging on delivery, contact us immediately at

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. ETS Shop politely requests that customers contact us at to report missing or lost packages.

9. Questions

If you have any questions about the delivery and shipment of your order, please contact us at